ADP Jobs

ADP is hiring a Sr. Client Service & Product Support Specialist

In this role, you will be responsible for servicing Wisely Accounts and Distribution clients within Wage

Payments in a call center environment. You will be providing support on client day-to-day operations and

client initiatives. You will also serve as ADP's front-line for solving clients' challenges, including issue

resolution, answering questions, helping clients, training their users on ADP technology, and more. You

carry the weight of ADP’s service reputation and client satisfaction in your hands.

The nature of what you do every day will not change – your #1 goal is to help clients who have between

1000- 10,000 employees. Still, every day will be different because the questions you receive will vary,

as will the solutions you provide each client. There will be no shortage of new questions you'll receive,

which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with

professionalism. Over the phone and in writing, your communication style is clear and easy for our clients

to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should

not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships

that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and

machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our

people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas,

encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work

and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc®

Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of

our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black

Americans within ten years. Learn more about DEI at ADP on our YouTube channel:

http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU’LL DO: Responsibilities

What you can expect on a typical day:

• Client Support. You will help our clients manage their business using our solutions, which could

include troubleshooting and probing to resolve payroll issues. This would include becoming

subject matter experts for clients by responding to emails and incoming calls from clients who

are seeking a resolution. Support might also involve partnering with multiple business units and

teams for troubleshooting and delivering a seamless client experience.

• Learn. You will continually upgrade your knowledge and skills on payroll, including federal and

state compliance, standard operating procedures, administrative practices, other products, and

desktop support tools to develop and maintain your ability to support our clients. The use of our

CRM systems to document client interactions and problem resolution is also a large part of the

day. Educating clients on product features and functionality, analyzing data and workflows to

determine root causes and a broad understanding of the client operation helps to gain

client/associate effectiveness creating confidence and assurance in the ADP Wage Payments

relationship.

• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of

inbound calls. Daily phone time may increase during peak seasons, like at the close of the year

and tax season. You may provide training and support for new hire service personnel, coordinate

the rollout of client-specific procedures within the service center, as well as liaison between

clients and internal departments.

TO SUCCEED IN THIS ROLE: Requirements

• At least 3-5 years of experience with payroll processing and/or Paycard products.

• Complete functional expertise with particular emphasis on researching and resolving related

problems and coordinating complex transactions involving payroll processing, Service, and

production.

A BS/BA college degree in Business Administration and/or equivalent experience is great but not

required. What's more important is having the skills to do the job. Other acceptable experiences

could include:

• Experience noted above, OR

• Military experience where skills including teamwork, adaptability, organization, and follow through will help you build team and client relationships, identify solutions, and achieve success.

• Previous call/contact center experience is highly encouraged including excellent oral and written

communication skills. This would include PC skills, proficiency in various Windows applications

(e.g., Word, Excel)

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for

diverse perspectives and insights.

• Belong by joining one of nine Business Resource Groups where you can connect globally with

networks and allies who share common interests and experiences.

• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.

• Continuously learn through ongoing training, development, and mentorship opportunities.

• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy

ones.

• Focus on your mental health and well-being. We're here to provide exceptional service to our

clients, and none of that happens without each of us taking care of ourselves and being there for

one another.

• Join a company committed to giving back and generating a lasting, positive impact upon the

communities in which we work and live.

• Get paid to pay it forward . Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.