Job Information
ADP Implementation Consultant I in Ann Arbor, Michigan
This is a hybrid role with 3 days in the office required , and 2 days of remote.
Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? Are you a self-motivated person able to work independently while maintaining control of your projects and workload? Are you a good communicator as well as quality-driven and attentive to details? Do you enjoy variety, technical challenges, and problem-solving? Then the Implementation Consultant position is perfect for a person like you! At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.
ADP is hiring an Implementation Consultant I. In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
RESPONSIBILITIES:
Review the information and high-level requirements obtained during the sales cycle, then finalize details by interacting with client and vendor Subject Matter Experts. Use established best practices to design and document the solution and then configure and implement the solution.
Act as primary contact and project owner accountable for a successful Industry Solutions (IDI) implementation
Drive analysis process (phone calls, emails) to maintain a high degree of client engagement
Collaborate with partner resources in TIME and Payroll to create the best design across all systems involved in the scope of the project
Write a clear and complete Technical Design Document (TDD) that follows ADP best practices
Configure a client-specific solution that meets best practices for reliability and supportability
Create well-designed test plans to fully validate the solution to ensure quality
Collaborate with partners and 3rd party vendors to unit test solutions before the client testing phase
Write internal solution documentation to ensure ongoing support
Train the customer users on how to interact with, maintain, and validate the Industry Solutions(IDI) solution
Ensure the client is executing a test plan and reviewing data to confirm expected results
Obtain client confirmation that they are comfortable with and confident in the solution results
QUALIFICATIONS REQUIRED:
At least 3 years of experience working in a client service/customer service environment
At least 1 year of business consulting experience.
QUALIFICATIONS REQUIRED TO SUCCEED IN THIS ROLE:
Proven ability to maintain focus and work effectively with multiple demands
Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
Strong client relationship skills including the ability to influence clients and guide them client to the best solution to help resolve their client needs
Ability to communicate clearly and in a directive manner to obtain necessary information and requirements from the client, explain technical concepts in a way that can be understood by the client, establish what tasks need to be completed by whom and by when, and create credibility and fosters customer confidence
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Experience with data retrieval, analysis, manipulation, and transformation
Experience implementing and/or supporting enterprise-grade software solutions; preferably HCM applications (i.e. time & attendance, payroll, accounting, point of sales, or HR-related software applications)
Experience with technical writing. This can include writing technical summaries of client issues, client-specific support documentation, technical specifications, user guides, or training documentation
YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN:
*Belong * by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
*Focus on your mental health and well-being. * We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
*Join a company committed to giving back * and generating a lasting, positive impact * * on the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply now!
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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.