ADP Lead Tech Application Analyst in Parsippany, New Jersey
The Lead Tech Appl Analyst is responsible for the ongoing management of specific technology that is used to deliver and support services. Provides consultation to the applicable business client base, ADP associates, and third party consultants regarding product capabilities and product problems determining the most effective way to resolve application issues. Diagnoses and resolves functional and technical related product problems for very complex, customized and high profile clients. Works closely with various groups to troubleshoot and resolve issues including - Implementation, Region Support, and client and management groups. Proactively identify potential issues in design, development or changes to application, product or platform. Develops knowledgebase documentation sharing product knowledge and problem resolution. Manages support efforts with other associates and groups within ADP. Creates reports and recommendations for the Development organization to clearly document product issues and resolutions. Provides information gained through resolving issues with Development to positively influence product architecture. Must possess thorough understanding and background in the utilization of Internet based software and/or utilities including but not limited to Java, Internet Explorer, Desktop Streaming, etc. Requires ability to download and install new Java updates, configure IE browser settings, and identify and avoid potential software conflicts. Must be able to identify problems within the software and provide resolution.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
Research and resolve client issues.
Diagnose and resolve issues related to corrupt data, application program code errors, system performance, operating environment or third party system problems.
Team Lead typically handles most complex issues and subject matter expert in the area of application programming resolutions.
Makes proactive client calls to ensure client satisfaction, issue resolution, and client retention.
Proactively identifying potential issues in design.
Team Lead monitors and makes recommendations to enhance client experience.
Create Knowledgebase entries and Job Aids; present team learning/training sessions related to areas of expertise, or need.
Review and approve Knowledgebase entries of lower level analysts. (Sr. level, and Lead, team Leader responsibility.)
Maintain lab hardware and software; load client databases and data for testing purposes Formulate, prioritize and submit incident, enhancement requests and application modification recommendations to Development for prioritization and deployment in future releases.
Review and provide recommendations and feedback on maintenance release content, product documentation, business design reviews manage the requests and delivery of one off fixes to Region support, AAHC and clients.
Project work to evaluate application, analyze best approaches and provide recommendations for proactive services.
Facilitate and coordinate conference calls with clients, Implementation, Region support, Hosting Services, management, and Development team Team Lead in addition to core responsibilities of Technical Application Analyst III, monitors and schedules work assignments of other team members.
Provides performance feedback, mentors and trains associates.
Works closely with management team to ensure development of associates
Bachelor's Degree or equivalent in education - experience
Requires experience supporting software applications, in depth knowledge of EeT and WFMggr applications, with knowledge and understanding of client needs.
Must have strong presentation skills
Experience supporting one or more of the following; Oracle, SQL Server, Windows, and or UNIX required.
Demonstrated expertise in the areas of Database Engineering, Systems Administration, and or Network Administration required.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
Experience working with EeT and WFMgr
Major area of concentration in Computer Science; HRIS or Business Admin.
Certification in areas related to programming, operating systems, database administration, network operation.
Up to 1 year of directly related experience in database admin or engineering; system administration, network administration, software application support/helpdesk experience.
Applications should be Windows or UNIX based three tier PC applications in a LAN or internet environment.
Based on business supported, experience should include supporting and complex, web-hosted, client/server and relational database applications along with 4GL report writers (i.e., Crystal).
Knowledge of system architecture concepts as it relates to three tier internet environments required.
Contributes to developing organization objectives with regard to:
Demonstrated computer literacy and ability to prioritize tasks/schedules
Analytical problem solving skills
Proven ability to manage time, projects and multiple competing priorities
Ability to work under pressure of time constraints, and to prioritize assignments as necessary
Excellent oral and written communications and phone skills
Ability to communicate effectively regarding areas of the ADP products that are unfamiliar
Ability to read underlying application code based on business technical requirements but may include (Ecode, SQR, PL/SQL, and Java) and have a understanding of program functionality. Experience of SQL query language.
Technical experience and ability such as programming, Database Administration, System Architecture, Network Operation, etc., helpful to understand and resolve application issues of highest level of difficulty.
Ability to coordinate the identification and issue resolution efforts among various entities - Implementation, Support, Development, and client and management groups
Ability to take over the identification and resolution of very complex functional related product problems from other team members and support groups
Ability to effectively lead and mentor team members, exhibiting competencies of Teamwork, and Collaboration.
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