ADP Jobs

We have an exciting vacancy for a Service Team Manager!

If you have experience within payroll, strong knowledge of Swedish payroll legislation and experience in managing a team then look no further!

LOCATION: Östermalmstorg 1, 114 42 Stockholm, Sweden

Hybrid working – 3 days in office and 2 days from home

JOB PURPOSE:

Effective management of resources and processes to ensure quality, consistency and excellence of service. Building and maintaining effective client relationships to ensure thorough understanding of all clients in the current portfolio, including detailed knowledge of the client's business including their requirements from ADP.

KEY RESPONSIBILITIES:

To ensure delivery of excellent service through:

• World Class Service delivery

• Client retention

• Associate retention, support, development and engagement

KEY DUTIES/TASKS:

• Ensure service level agreements between ADP and clients are being met

• Liaise with other departments and MPS teams and managers as necessary to ensure service delivery criteria are met

• Management of client contact including service reviews, calls, meetings and client visits

• Review and analysis Net Promoter Score (NPS) feedback and create management action plans, as appropriate

• Monitor and ensure agreed processes and procedures are carried out in regard to payroll processing

• Ensure all client payroll procedures are current

• Ensure that all MPS client communication (in or out) is dealt with appropriately

• Ensure client queries into MPS are dealt with appropriately, and act as a point of escalation

• Plan and manage the delivery of client payrolls

• Plan and manage delivery of all client "end of year" and P11d requirements

• Manage day-to-day resourcing

• Manage the day-to-day activities of team members to ensure payroll deadlines are met

• Sign off payrolls for live BACS transmission

• Review payroll-delivery team performance and provide monthly reports and analysis

• Evaluate associates' workloads to ensure the efficient distribution of new business within the team

• Ensure that associates are adequately trained and developed

• Ensure that associates are aware of and are applying current Inland Revenue legislation

• Create and execute training plans for new members of staff

• Human Resource (HR) reporting

• Carry out 1:1s and performance reviews in line with ADP policy; create, support and monitor personal development plans (PDPs) for team members

• Maintain knowledge of current ADP products and services

• Carry out other duties as required to fulfil the role, including client visits when necessary

• Follow ADP policy as stated in the Associate Handbook

SUPERVISORY RESPONSIBILITIES:

Reports to the Business Unit Director with responsibility for leading a team of Payroll Specialists to:

• Ensure World Class Service delivery to clients

• Ensure that all payrolls and associated services are delivered accurately and on time

• Review processes and implement process improvement

• Support and develop associates ensuring World Class Service delivery

SKILLS AND KNOWLEDGE:

Knowledge required:

• Education: Qualified vocational education/SALK/Further education

• Payroll Knowledge

• Good knowledge of pre-systems - Hogia Lön Plus

• Strong customer service skills

• Process and quality improvement

• Microsoft Office, including Excel, Word and PowerPoint

Skills required - Must be able to demonstrate the following competencies:.

• Innovation and problem solving

• Financial and commercial awareness

• Communication and influencing

• Teamwork and co-operation

• Results orientation

• Flexibility and organisational commitment

• Service Orientation

• Managing Performance

• Developing Others

• Leadership

• English

• Swedish.

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EDUCATION AND EXPERIENCE:

• Operations management: capacity planning, resource management, skills management, performance measurement and management, quality management and continuous improvement

• Chairing and managing internal and external meetings

• Experience of working with and consistently delivering to client SLAs

• Effective communication skills, both verbal and written, at all levels

BENEFITS:

• Pension scheme

• Hybrid working

• Internal training - access to a variety of internal courses and programs to upskill and provide CPD

• 30 days holiday

• Employee Assistance Program

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

• Belong by joining one of ten Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.

• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.

• Continuously learn through ongoing training, development, and mentorship opportunities.

• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.

• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.